Refund policy

Return and Refund Policy

Last Updated: April 27, 2024

1. No Returns

Due to the nature of our products (live plants), all sales are final. We do not accept returns or exchanges once the plants have been shipped and delivered.

2. Damaged or Incorrect Items

If your plant(s) arrive damaged or you receive the wrong item:

• Contact us within 24 hours of delivery at bankraktonmaithailand@gmail.com.

• Please provide photos of the issue, and we will assess the situation.

• In some cases, we may offer a partial refund or a replacement based on the condition of the plant(s).

3. Shipping Responsibility

We take great care to package your plants securely for shipping. However, we are not responsible for delays, mishandling, or damage caused during transit by shipping carriers.

4. Contact Us

For any questions about this policy or your order, please email us at bankraktonmaithailand@gmail.com.